Products and Courses

Aastra

Additional Vendors

Professional Communications Training offers a comprehensive portfolio of training and courses on various communications services.

Please choose from the menu on the left for details of training available for your system.

Contact us now for a quote or to discuss your training requirements in more detail.

ACD CCM CCA

  • ACD CCM CCA 2 days

    • ENTERPRISE FAX SERVER AVST Captaris OpenText RightFax

  • End User Sessions 1hr or Train the Trainer 2½hr sessions
  • System Management 2 days
  • Fax Util End User Sessions 1hr or Train the Trainer 2½hr sessions

    • Aastra Training/Courses
    MD110

    MX-ONE™

    • Extension End User (Analogue/Digital/Cordless/IP Phones/Mobile Extn) 1hr sessions
    • Train the Trainer/Super Users 2-2½hr sessions
    • Symbolic Operator Console (OPI 11) 1 Day
    • OPI Operator Handset 1 Day
    • O&M Part 1 5 days
    • O&M Part 2 5 days
    • Technical Update from BC10/11 to MX-ONE™ TSW 4 days
    • Technical Update from BC12 to MX-ONE™ TSW 2 days
    MD110 DNA

    MX-ONE™ DNA

    • DNA Extension Manager (EMG) 3 Days
    • DNA Directory Manager (DMG) 1 Day
    • DNA Operator Workstation (OWS) 1 Day
    • DNA Installation & Support 3 Days
    MX-ONE™ TELEPHONY SWITCH

    • System Admin MML Language (TTY) 3 Days
    • DNA Extension Manager (EMG) 3 Days
    • O&M Part 1 5 days
    • O&M Part 2 5 days
    • Technical Update from BC10/11 to MX-ONE™ TSW 4 days
    • Technical Update from BC12 to MX-ONE™ TSW 2 days
    MX-ONE™ TELEPHONY SERVER

    • System Admin MML Language (TTY) 3 Days
    • DNA Extension Manager (EMG) (TSE3.2) 3 Days
    • Manager Telephony/Manager Provisioning (TSE4.X) 3 days
    • Technical Overview 1 day
    • New Engineer O&M 5 days
    • I&M 5 days
    • Support 3 days
    • Advanced 5 days
    • Field Engineer Support & Recovery Workshop 3 days
    • Installation Engineer Recovery Workshop 2 days
    • Digital Residential Gateway 1 day
    EBN

    • Installation & Support 3 days
    • Technical Overview 1 or 2 days
    CMG

    • Office Web User Sessions 1hr or Train the Trainer 2½hr sessions
    • Visit, AMC, Quick, Speech TBC
    • intouch or intouch+ IP Client Phone User Sessions 1hr or Train the Trainer 2½hr sessions
    • NOW Operator Workstation 1 day
    • CMG Directory Manager/CMG Configuration Manager 1 day(or added onto Manager Telephony/Manager Provisioning course 1 extra day)
    • Installation & Support 3 Days
    SOLIDUS eCare

    • Desktop Manager Agent User Sessions 1hr or Train the Trainer 2½hr sessions
    • Report Manager 1 day
    • Information Manager 1 day
    • Configuration Manager 1 day
    • I&M for OAS 3 days
    • I&M for Solidus eCare 7 days
    • Script Manager 3 days
    • I&M Internet Suite 2 days
    ONEBOX

    MX-ONE™ MESSAGING

    AVST CallXpress

    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Unified Messaging for Outlook End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Unified Messaging for Lotus Notes End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Voice Mail Basic System Management 1 day
    • Voice Mail Full System Management 3 days
    • Unified Messaging Full System Management 3 days
    • (Full Installation Course also available) 4/5 days

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    VOICE CONNECT

  • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
  • Unified Messaging End User Sessions 1hr or Train the Trainer 2½hr sessions

    • NORTEL

  • IP Extension End User Sessions 1hr or Train the Trainer 2½hr sessions
  • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
  • Smile Operator Console 1 day

    • Additional Vendors Training/Courses
    CISCO

    • IP Extension End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Unity Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Call Manager System Administration for End User Options 1 day
    • IPCC (Call Centre Application) Agent End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Cisco Switch & Router Support (Prep for ICND) 5 days
    • Cisco Switch & Router Overview 1 or 2 days
    OCTEL/AVAYA

    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    TELEWARE

    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    MITEL

    • IP Extension End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    DATAPULSE

    • Operator Console 1 day
    MERIDIAN

    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    • 2250 Operator Console 1 day
    BT ITS.NETRIX

    • Dealer Boards Trading Turret User Sessions 1hr or Train the Trainer 2½hr sessions
    SPLICECOM

    • Analogue / IP Handset End User Sessions 1hr or Train the Trainer 2½hr sessions
    • Voice Mail End User Sessions 1hr or Train the Trainer 2½hr sessions
    MICROSOFT

    • Microsoft Windows 2003 Server Support 5 days
    • Microsoft Active Directory Support – Basic 3 days & Complete 5 days
    • Microsoft Windows 2008 Server Support 5 days
    • Microsoft Exchange 2007 Server Support 5 days
    LINUX

    • Linux Overview 1 day
    • Linux Introduction 3 days
    • SuSE Linux Support 3 days
    TELECOMS

    • IP Voice & Data Convergence – Basic 3 days & Full 5 days

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    Additional Services

    • BIS (Bring into service) Day 1 Support for Operators/Floor Walking for Users/Administrators
    • Help/Fault Management Desk/Re-Programming/Administration
    • Configuration of OneBox/MX-ONE Messaging/AVST Auto Attendant
    • Training Needs Analysis
    • System User Feature Health Checks